Messages
23 Jul
2018

Getting the Message

The news that Etihad passengers will be able communicate with the airline via WhatsApp got me thinking about my own messaging apps. I use quite a few. On my mobile I have Whatsapp, Facebook Messenger, Skype, LinkedIn, Snapchat, Viber and good old SMS. Apart from SMS, they all provide global communication for free.
Smart Tourism
17 Apr
2018

Smart Tourism 2020

One of the seminar sessions I am running at this year’s Arabian Travel Market is called Smart Tourism 2020.
Package Holidays
22 Jan
2018

The Package Holiday is Alive and Well

Expedia has carried out a research study in partnership with The Center for Generational Kinetics. The study is called “Generations on the Move - A deep dive into multi-generational travel trends and how their habits will impact the future of the industry.” It is a U.S. centric study, interviewing 1,000 adults age 18 to 65 but I do think that the results have global applicability.
Emotipiechart
14 Aug
2017

What’s love got to do with it?

In the last month I was invited by an airline to contribute to a strategy day, an away day for their senior executives to ponder the bigger picture and how they might take their airline forward in the next few years. A few external experts such as me had been invited along to the strategy day. Our purpose was to provide some food for thought to catalyse discussion amongst the executives present.
Checkin
12 Jun
2017

The lesson we can learn from BA

There are plenty of opinions to be heard about the tech problems that British Airways suffered and the way the downtime was handled. It surely has to rank as one of the worst public relations disasters in the airline’s history.
Manvsmachine
17 May
2017

Man vs Machine – No Contest!

A couple of weeks ago I was moderating this year’s Eyefortravel Europe conference. There was a mammoth line-up of speakers covering all the important topics of the day. We talked about mobile, personalisation, data, artificial intelligence, disruption and so on. It was a really absorbing event with lots to learn.
The Tourist
13 Mar
2017

DMOs vs Tour Operators

In the heady young days of the Internet, we were making predictions about how the web would change the face of travel. A popular prediction amongst ‘thought leaders’ was that the web would catalyse the death of the travel agent. Quite a few did die but quite a few remained. Another sector of the industry was also predicted to undergo a transformation. This was tourism.
Hotel Bonanza
15 Nov
2016

Hotel Bonanza

Hotel Bonanza is trying to break the power of the mega-accommodation intermediaries with a fairer business model that will appeal to both hoteliers and consumers.
Cyber Seat
20 Oct
2016

World Travel Market Tech Events

Once again, I have organised a couple of the technology/digital travel events at World Travel Market this year. I have been doing this for quite a few years. I am one of these people who are quite pedantic about keeping all my electronic files, so I was looking back to see what I had to say in some of my early presentations.
Iceland
13 Sep
2016

Could Artificial Intelligence Replace the Travel Agent?

I like to think that I am online savvy, so when my wife suggested we have a short break in Iceland, my first thought was to get on the web and book everything we needed.