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E: contactus@genesys.net

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As well as our consultancy services, Genesys compiles and publishes systems reviews and research reports. These are aimed at senior decision makers, industry and financial analysts, as well as researchers and academics who have an interest in the travel, tourism, hospitality, transportation, leisure and recreation industries.

Genesys publications listed below can be ordered online directly from this Web site or at the email address above.

Please click on one of the following publications to find out more.

Genesys 2012-2013 Travel Agency Technology Review
Genesys 2011-2012 Hotel Reservations and
Distribution Technology Review
Genesys 2010-2011 Tour Operator Technology Review

Genesys 2012-2013 Travel Agency Technology Review

GBP69.50 plus shipping

We consider this to be the world's most comprehensive review of travel agency technology. Running to over 100 pages, the review incorporates information about nearly 40 suppliers across 10 categories of technology. The categories covered are:

Agency front/mid/back-office systems
Global Distribution Systems
GDS Automation
Online Booking Engines
Rail Booking Solutions

Net Fares and Rates Databases
Customer Relations Management Systems
Custom Developments
Supplier Gateways
Business Intelligence Reporting

The review is essential reading for anyone needing to know about the many specialist travel agency technology suppliers on the market.

Click here to view a sample entry and see for yourself the outstanding level of information provided.

Genesys 2011-2012 Hotel Reservations Technology Review

GBP69.50 plus shipping

This Genesys publication is an indispensable reference to the latest hotel reservations and distribution technology on sale across the world with comprehensive information on systems and services, suppliers and their technology.

With over 120 pages packed with information on nearly 70 suppliers, the Genesys 2011-2012 Hotel Reservations and Distribution Technology Review is the ideal starting point if you are seeking new system and services or you simply want to know what is out there in the marketplace.

The review covers the following categories:

Property Management and Reservation Systems
Internet Booking Engines
Central Reservation Systems
Channel Management & Rate Comparison
Meeting Room Booking and Event Registration Systems
Dynamic Packaging Solutions
Internet Distributors
GDS Connectivity
Global Distribution Systems
Revenue Management Systems & Services

Genesys 2010-2011 Tour Operator Technology Review

GBP69.50 plus shipping

Our Tour Operator Technology Review is unchallenged as the only publication providing in-depth information about tour operator system suppliers and their technology. The review is not to be confused with directory-style publications that just provide supplier name and address information. Over 170 pages are packed with detail on nearly 60 technology suppliers.

The Genesys 2010-2011 Tour Operator Technology Review is an indispensable guide to the latest tour operator technology on sale across the world - full reservation and administration systems, content management systems, mobile solutions, travel e-commerce solutions, GDSs and distribution solutions, business intelligence systems, customer relationship management solutions, third party systems integrators and net fares and rates databases. The latest edition of this industry bible cuts through the techno-speak to deliver clear and concise information that will enable you to make an informed choice on which technology will best suit your business.

Details provided in the review include company backgrounds, system features and technical data, options, links to other systems, support and training, client lists. (Please note that for some system suppliers it has not been possible to obtain fully detailed information.)

Consultancy:

Management consultancy is at the heart of Genesys' activities. Our travel technology consultants undertake assignments covering every aspect of the travel industry's use of information technology.

System Procurement:

We have developed a tried and tested methodology that substantially reduces the risk inherent in procuring a new system. We are also familiar with negotiation techniques to ensure our clients get excellent value for money.

Web, Mobile & E-Commerce:

Genesys is acknowledged as one of the world's leading authorities on e-commerce, the Web and online travel. Our range of services includes consultancy, website services and search engine marketing services.

One to One Marketing:

Whatever the size of your operation, you hold details of enquiries and bookings. Genesys has partnered with Travelosophy™ to provide a service that can analyse this information and uncover hidden nuggets of business opportunity for you.

CRM:

Customer relationship management has become a critical element of every travel business. Genesys has partnered with the Travelosophy™ team to provide consultancy, guidance and mentoring to maximise the benefits of CRM.